Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and transform how we deliver seamless tech experiences from home! We're urgently hiring tech-savvy professionals in Boston to join our dynamic team. Equipment provided including laptop, headset, and home office essentials. Enjoy 100% remote work with flexible hours while supporting enterprise clients with cutting-edge technology solutions. This is your chance to accelerate your career in a supportive, growth-oriented environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems
- Diagnose and resolve network, security, and infrastructure issues remotely
- Document cases in ServiceNow and maintain SLA compliance
- Collaborate with cross-functional teams on complex technical projects
- Develop automation scripts for recurring troubleshooting tasks
- Train end-users on new technologies and best practices
- Contribute to IT knowledge base documentation
Qualifications
- 3+ years in remote IT support or system administration
- Expertise in Windows/macOS, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Experience with Jira/ServiceNow ticketing systems
- Strong problem-solving with minimal supervision
- Excellent written communication for remote collaboration
- Ability to manage multiple priorities in fast-paced environments
- US citizenship required for client compliance