Job Description
Immediate Opening: Join Our Remote Team in Fresno, CA!
Are you a tech-savvy professional seeking a flexible remote opportunity? TechSolutions Inc. is urgently hiring a Remote IT Support Specialist to join our dynamic team. This full-time position offers competitive compensation and the freedom to work from anywhere in Fresno. Apply today and start your career transformation!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, chat, and remote access
- Document all support tickets and maintain accurate records
- Collaborate with cross-functional teams to implement IT solutions
- Conduct system updates and security patches as required
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience with remote work exposure
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision