Job Description
Are you ready to secure a remote job with weekly pay and equipment provided? TechFlow Solutions is expanding our elite support team in Colorado Springs, CO. We are looking for a proactive IT Support Specialist who thrives in a self-directed environment.
We handle the logistics; you handle the tech. As a Remote IT Support Specialist, you will receive a fully configured laptop and necessary peripherals upon hire. Join us to enjoy the stability of direct weekly deposits and a career with a forward-thinking technology leader.
Why Join TechFlow?
- Equipment Provided: We supply the latest hardware to ensure you work from home with top-tier performance.
- Weekly Pay: Say goodbye to waiting for bi-weekly checks. Get paid every Friday.
- Remote Freedom: Work from the comfort of your home in Colorado Springs or anywhere in the US.
Responsibilities
- Configure, deploy, and troubleshoot remote workstations and software applications for new hires.
- Provide tier-1 and tier-2 technical support via chat, email, and phone to internal clients.
- Manage the lifecycle of provided company equipment, including tracking, repairs, and recycling.
- Ensure data security and compliance with company policies on remote devices.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the hardware procurement team to optimize remote equipment inventory.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Office 365, and remote desktop tools (VPN, RDP).
- Must have a reliable high-speed internet connection and a dedicated home workspace.
- Excellent written and verbal communication skills to interact with non-technical staff.
- Ability to pass a background check and drug screening as part of our security protocol.