Job Description
We are urgently hiring a Remote Technical Support Specialist to join our elite remote team in Cleveland, OH. If you are looking for a stable, fully remote position where you don't have to worry about buying your own equipment, this is the opportunity for you.
We are a leader in the tech support industry, and we provide all necessary equipment to our remote employees. This includes a high-performance laptop, ergonomic monitor, noise-canceling headset, and high-speed internet stipend. You can focus on solving problems while we handle the logistics.
Why Apply?
- Equipment Provided: We outfit your home office with top-tier gear.
- Remote Work: Work from anywhere in Cleveland or beyond.
- Competitive Pay: Salary based on experience.
Responsibilities
- Provide exceptional remote technical support to customers via phone, chat, and email.
- Diagnose and resolve hardware and software issues for remote users.
- Manage and troubleshoot the company-provided equipment (laptops, monitors, peripherals).
- Maintain accurate records of customer interactions and technical resolutions in the CRM.
- Collaborate with internal IT teams to escalate complex issues.
- Ensure compliance with security protocols and data privacy standards.
- Contribute to a positive team culture through regular check-ins and knowledge sharing.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- 1-2 years of experience in technical support or customer service (remote or in-office).
- Basic understanding of Windows and macOS operating systems.
- Strong verbal and written communication skills.
- Ability to troubleshoot common hardware and peripheral issues.
- Reliable high-speed internet connection and a quiet workspace.
- Self-motivated and able to work independently.