Job Description
Join our dynamic remote team as an IT Support Specialist with flexible hours and immediate start! At TechSolve Solutions Inc., we empower professionals to thrive in flexible work environments while delivering exceptional technical support. This full-time remote position offers competitive compensation and the opportunity to work with cutting-edge technologies. If you're a tech-savvy problem-solver seeking work-life balance in Virginia Beach or Georgia, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Manage and troubleshoot cloud infrastructure (AWS/Azure) and network connectivity
- Document solutions in knowledge base and maintain IT asset inventory
- Collaborate with cross-functional teams to resolve complex system issues
- Implement security protocols and ensure data protection compliance
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Certification (CompTIA A+, Network+, or equivalent) preferred
- Strong analytical and problem-solving skills with customer focus
- Excellent written/verbal communication and time management
- Ability to work independently with flexible schedules
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools