Job Description
Join Our Team as a Remote IT Support Specialist! We're urgently hiring talented professionals for a full-time remote position based in Houston, TX with equipment provided. Work from anywhere in the comfort of your home while supporting cutting-edge technology solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment. Apply now to become part of our innovative team!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain IT systems for clients
- Diagnose and resolve technical problems via phone, email, and chat
- Document all support tickets and maintain accurate records
- Collaborate with cross-functional teams to implement solutions
- Conduct system updates and security patches regularly
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience required
- 3+ years in IT support or related field
- Strong knowledge of Windows, macOS, and network protocols
- Excellent problem-solving and communication skills
- Certifications (CompTIA A+, Network+) preferred
- Ability to work independently in a remote setting
- Must have reliable high-speed internet connection