Job Description
We're seeking a dynamic Remote IT Support Specialist to join our Cleveland-based team immediately! This full-time, 100% remote role offers competitive compensation and rapid onboarding for qualified candidates. You'll be the first point of contact for resolving technical issues across our organization, ensuring seamless digital operations for our employees nationwide.
What Makes This Role Exceptional:
- Start within days of application
- Comprehensive benefits package
- Flexible remote work schedule
- Growth opportunities in a tech-forward environment
Responsibilities
- Provide Tier 1-2 remote technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls
- Deploy and maintain security protocols and software updates
- Create and maintain technical documentation and knowledge base articles
- Collaborate with IT infrastructure team on system improvements
Qualifications
- 2+ years of remote IT support experience
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Strong knowledge of cloud services (Azure/GCP preferred)
- Excellent communication and problem-solving skills
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision