Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional support to our Indianapolis-based clients while working fully remotely. This urgent opening requires someone who can hit the ground running resolving technical issues and optimizing systems. Enjoy competitive pay, comprehensive benefits, and flexible work arrangements in a dynamic, growth-oriented environment.
Responsibilities
- Provide Tier 2/3 technical support via remote tools for hardware, software, and network issues
- Manage and maintain cloud infrastructure including Azure and AWS environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams on system upgrades and migrations
- Document technical procedures and maintain knowledge base articles
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and enterprise networking
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid U.S. work authorization and Indiana residency