Job Description
Join our dynamic team as a Remote IT Support Specialist with immediate start opportunities! We provide all necessary equipment including laptop, peripherals, and software. Work from anywhere in Charlotte while supporting our cutting-edge infrastructure. This is your chance to launch your tech career with a forward-thinking company that values innovation and work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software/network issues
- Install and configure company-provided equipment
- Document all troubleshooting processes and solutions
- Collaborate with IT team on system improvements
- Maintain security protocols and data integrity
- Train employees on new technologies and best practices
Qualifications
- 1+ years of IT support experience
- CompTIA A+ certification preferred
- Proficiency with Windows/macOS/Linux systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Self-motivated with ability to work independently
- High-speed home internet required