Job Description
Join our award-winning IT team as a Remote Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals. Work from anywhere in Washington DC while delivering exceptional technical support to our global client base. Enjoy a competitive salary, comprehensive benefits, and a flexible work environment focused on innovation and growth.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Install and configure company-provided IT equipment (laptops, peripherals, software)
- Document incidents, solutions, and asset information in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct security awareness training for end-users
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/macOS, networking concepts, and cloud applications
- Experience with remote work tools (Zoom, Slack, VPN)
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Valid U.S. work authorization required