Job Description
Are you a night owl looking for a career that offers flexibility and high compensation?
Apex Digital Solutions is expanding our remote support team in Jacksonville, FL, and is actively seeking a dedicated Technical Support Specialist for our Night Shift roster. We specialize in providing top-tier technical assistance to clients across North Carolina and the broader US, and we are looking for someone who thrives in a quiet, focused environment.
Join a company that values work-life balance. Enjoy the freedom of a fully remote position with flexible hours. Whether you are a student looking for a flexible schedule or an experienced professional seeking a shift that suits your circadian rhythm, this is your opportunity to join a growing team without the commute.
Why Join Us?
- Zero Commute: Work from the comfort of your home in Jacksonville, FL.
- Flexible Schedule: Set your own boundaries with a consistent night shift routine.
- Competitive Pay: Earn between $22 and $35 per hour based on experience.
- Modern Tech Stack: Work with cutting-edge tools and software.
Key Responsibilities:
- Provide high-quality technical support and troubleshooting via chat, email, and phone during evening hours.
- Diagnose and resolve complex technical issues for a diverse client base.
- Maintain accurate and detailed records of all customer interactions and solutions in the ticketing system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Stay updated on product knowledge and software updates to provide accurate guidance.
- Adhere to security protocols and data privacy standards.
Qualifications:
- High-speed, reliable internet connection (Starlink or fiber recommended).
- Must be available to work Night Shift hours (e.g., 10:00 PM – 6:00 AM EST).
- Strong command of the English language with excellent verbal and written communication skills.
- Minimum of 2 years of experience in IT support, Customer Service, or Technical Help Desk roles.
- Ability to troubleshoot hardware and software issues independently.
- Must reside in Jacksonville, FL, or be willing to relocate (North Carolina candidates welcome).
Skills: Remote Work, Night Shift, Technical Support, Customer Service, Troubleshooting, JIRA, Slack, Help Desk, IT Support.
Responsibilities
- Provide high-quality technical support and troubleshooting via chat, email, and phone during evening hours.
- Diagnose and resolve complex technical issues for a diverse client base.
- Maintain accurate and detailed records of all customer interactions and solutions in the ticketing system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Stay updated on product knowledge and software updates to provide accurate guidance.
- Adhere to security protocols and data privacy standards.
Qualifications
- High-speed, reliable internet connection (Starlink or fiber recommended).
- Must be available to work Night Shift hours (e.g., 10:00 PM – 6:00 AM EST).
- Strong command of the English language with excellent verbal and written communication skills.
- Minimum of 2 years of experience in IT support, Customer Service, or Technical Help Desk roles.
- Ability to troubleshoot hardware and software issues independently.
- Must reside in Jacksonville, FL, or be willing to relocate (North Carolina candidates welcome).