Job Description
Join TechFlow Solutions as a Remote Night Shift Technical Support Specialist! We're hiring immediately for a fully remote position where you'll resolve technical issues for our clients during overnight hours. Enjoy the flexibility of working from home while earning competitive pay. We provide all necessary equipment—including a high-performance laptop, headset, and ergonomic chair—so you can start your career with us right away. This is a full-time opportunity with benefits and growth potential. Apply today and become part of our innovative team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours (11 PM - 7 AM EST).
- Diagnose and resolve hardware/software issues for enterprise clients.
- Document troubleshooting steps and maintain detailed case records.
- Collaborate with global support teams using ticketing systems like Zendesk.
- Conduct remote installations and updates using company-provided tools.
- Escalate complex issues to senior engineers with clear documentation.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- 1+ years of technical support experience (helpdesk, IT, or similar).
- Proficiency with Windows/macOS, networking basics, and remote desktop tools.
- Strong problem-solving skills and ability to work independently.
- Reliable high-speed internet connection and dedicated workspace.
- Excellent communication skills and customer-focused mindset.