Job Description
Immediate Remote Opportunity in Nashville! TechNash Solutions is urgently hiring a talented IT Support Specialist to join our dynamic team. Enjoy the flexibility of full-time remote work while making an impact in a fast-growing tech environment. This is your chance to secure a stable position with competitive benefits and career growth opportunities.
Responsibilities
- Provide remote technical support to employees via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage user accounts, permissions, and access controls across cloud platforms
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with IT team to implement system updates and security patches
- Train employees on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/macOS, Active Directory, and cloud services (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals
- Excellent written and verbal communication abilities
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently and manage multiple priorities
- Bachelor's degree in IT or related field preferred