Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the flexibility of working from anywhere in Virginia Beach! We're hiring immediately and providing all necessary equipment for your success. As a key member of our dynamic team, you'll deliver exceptional technical support to clients while advancing your career in a cutting-edge environment. This is your opportunity to make an impact without commuting – we handle the hardware so you can focus on what matters most.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Deploy and configure company-provided laptops, peripherals, and security software
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with senior engineers on complex system implementations
- Monitor and maintain endpoint security protocols across remote workstations
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision