Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and revolutionize how we deliver enterprise solutions from the comfort of your home office. We're seeking tech-savvy professionals to support our Milwaukee-based clients with seamless remote infrastructure management. Enjoy flexible hours, competitive benefits, and cutting-edge tools while making a tangible impact on our growing tech ecosystem. Why Milwaukee? Leverage our city's thriving tech scene while working remotely—no commute required!
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues
- Manage cloud infrastructure including AWS and Azure environments
- Implement cybersecurity protocols and maintain compliance standards
- Collaborate with cross-functional teams using Jira and Slack
- Document solutions in knowledge base and create SOPs
- Monitor system health via Nagios and Splunk dashboards
- Conduct virtual training sessions for end-users
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA Security+ or equivalent certification
- Proficiency in Windows Server administration and Active Directory
- Strong troubleshooting skills with PowerShell and Python
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written communication skills
- Ability to work independently with minimal supervision
- Relevant degree in Computer Science or related field