Job Description
Join our award-winning remote team as a Senior Customer Success Manager and transform how businesses leverage our cutting-edge SaaS platform. We're seeking a strategic relationship builder to drive client adoption, retention, and growth while enjoying full-time remote work from anywhere in Ohio. This role combines data-driven insights with exceptional communication to maximize client value and expand our market presence.
Responsibilities
- Develop and execute personalized success plans for enterprise clients in Ohio and beyond
- Proactively identify expansion opportunities and upsell/cross-sell solutions
- Analyze usage data to optimize product adoption and reduce churn
- Coordinate internal resources (engineering, sales, marketing) to resolve client issues
- Lead quarterly business reviews and present ROI insights to C-level stakeholders
- Maintain accurate CRM documentation and forecast renewal rates
- Collaborate with product team to enhance features based on client feedback
Qualifications
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and growth targets
- Advanced proficiency in CRM platforms (Salesforce/HubSpot) and analytics tools
- Exceptional communication skills with executive-level experience
- Experience working fully remotely in a distributed team environment
- Industry knowledge in healthcare or financial technology preferred
- Strong data analysis skills with ability to translate insights into action