Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become a vital part of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional remote IT services to our clients across the San Antonio area. Enjoy the flexibility of full-time remote work with all necessary equipment provided – no upfront costs to you! This is your chance to grow your career while making a tangible impact in a collaborative, forward-thinking environment.
Why TechFlow Solutions?
• Industry-leading remote work culture
• Cutting-edge equipment and software provided
• Comprehensive benefits package
• Clear career advancement paths
• Supportive team of tech professionals
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Install, configure, and maintain company-provided IT equipment
- Diagnose and resolve network connectivity problems
- Document all IT issues and resolutions in ticketing systems
- Train users on new technologies and security protocols
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventive measures
Qualifications
- 3+ years of IT support experience in remote environments
- CompTIA A+, Network+, or equivalent certification
- Proficiency in Windows/macOS troubleshooting
- Strong communication skills with technical aptitude
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Knowledge of cloud platforms (AWS, Azure, Google Workspace)
- Ability to work independently with minimal supervision
- Valid US driver's license for equipment shipping