Job Description
Are you ready to launch your career in technology?
We are urgently hiring for a Remote IT Support Specialist to join our growing team in San Jose, CA. We understand the modern job market and are offering a fully remote position with all equipment provided upon hire, so you can hit the ground running.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless technology operations from the comfort of your home office.
Responsibilities
- Provide top-tier technical support to remote employees via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Set up and configure new devices, ensuring all equipment provided meets quality standards.
- Maintain detailed records of support tickets and resolutions in our CRM system.
- Collaborate with the IT team to resolve complex technical escalations.
- Conduct regular system checks and security updates on provided equipment.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1+ years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection (Equipment Provided).