Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become a vital part of our dynamic team! We're urgently hiring talented professionals in Houston to deliver exceptional technical support to our clients from the comfort of your home office. This 100% remote position offers competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking tech environment.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware, software, and network issues
- Document all interactions and resolutions in ticketing systems (Jira, ServiceNow)
- Collaborate with cross-functional teams to implement system upgrades
- Conduct security audits and ensure compliance with IT protocols
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for both on-premise and SaaS applications
- Excellent written/verbal communication in English
- Ability to work independently with minimal supervision
- Experience with remote desktop tools (TeamViewer, AnyDesk)