Job Description
Join our urgent remote hiring drive! TechSolutions Inc. is immediately seeking a talented IT Support Specialist for our Philadelphia-based team. This fully remote position includes all necessary equipment providedâlaptop, peripherals, and softwareâso you can start working from day one. We offer competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation and growth.
As a key member of our IT support team, you'll be instrumental in maintaining seamless operations for our nationwide client base. This is your opportunity to excel in a dynamic environment with cutting-edge technology while enjoying the flexibility of remote work. Apply now to secure your spot in our expanding team!
Responsibilities
- Provide remote technical support for hardware, software, and network systems across diverse client environments.
- Diagnose and resolve complex IT issues via phone, email, and remote access tools.
- Install, configure, and maintain virtual workstations and cloud-based applications.
- Document all troubleshooting processes and maintain detailed ticket records in ServiceNow.
- Collaborate with cross-functional teams to implement cybersecurity protocols and system updates.
- Train clients on new technologies and best practices for digital security.
- Proactively monitor system performance to prevent potential disruptions.
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments.
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting.
- CompTIA A+/Network+ certification or equivalent industry credentials.
- Exceptional problem-solving skills with ability to handle high-pressure situations.
- Strong written and verbal communication skills for client interactions.
- Proven ability to work independently with minimal supervision.
- Must be located in Pennsylvania or Virginia with reliable high-speed internet.