Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the freedom of working from anywhere in Texas with weekly pay! We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. Enjoy a flexible schedule, competitive benefits, and the opportunity to grow your career in a dynamic tech environment.
Why Work With Us?
- Weekly pay cycles for financial flexibility
- 100% remote work opportunity
- Comprehensive health and wellness benefits
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure cloud-based solutions (Office 365, G Suite)
- Document support tickets and maintain knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Maintain compliance with security protocols and best practices
Qualifications
- 3+ years of experience in IT support/helpdesk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency with remote access tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills across diverse tech stacks
- Experience with ticketing systems (Zendesk, Jira)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license (occasional onsite visits required)