Job Description
Join Detroit Tech Solutions and transform your career with our remote IT Support Specialist position featuring weekly pay and flexible work arrangements. We're hiring immediately for motivated professionals seeking stability and growth in the thriving Detroit tech ecosystem. As a remote team member, you'll deliver exceptional technical support to clients while enjoying the freedom to work from anywhere in the United States.
Our commitment to weekly pay ensures you get compensated faster than traditional monthly cycles, providing financial flexibility and peace of mind. This full-time role offers competitive benefits, including health insurance, professional development stipends, and opportunities for advancement within our innovative organization.
Responsibilities
- Provide remote technical support for hardware, software, and network systems via phone, email, and chat platforms
- Diagnose and resolve complex IT issues including VPN connectivity, cybersecurity threats, and application errors
- Document all support tickets, solutions, and system configurations in our CRM database
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Conduct remote employee onboarding and IT equipment setup for new hires
- Monitor system performance and proactively address potential technical disruptions
- Train clients on best practices for data security and remote work tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in remote IT support or help desk environments
- CompTIA Network+ or Security+ certification (or willingness to obtain within 90 days)
- Expert knowledge of Windows OS, macOS, and cloud-based collaboration tools
- Strong troubleshooting skills with hardware, software, and network connectivity issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Proven ability to manage multiple priorities in a fast-paced remote work environment
- Experience with ticketing systems like Zendesk or ServiceNow