Job Description
Join TechSolutions Inc.'s elite night shift team as a Remote IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional 24/7 support across North America. Enjoy competitive compensation, premium benefits, and the flexibility of remote work while maintaining our global infrastructure. This role offers career growth opportunities in a dynamic, innovative environment where your expertise directly impacts client success.
Responsibilities
- Provide remote technical support for enterprise systems, hardware, and software issues
- Monitor and maintain network security protocols during off-peak hours
- Troubleshoot complex IT infrastructure problems across multiple platforms
- Collaborate with global teams to implement system updates and patches
- Document all support tickets and maintain accurate incident logs
- Proactively identify and resolve potential system vulnerabilities
- Deliver exceptional customer service with SLA adherence
Qualifications
- 3+ years of IT support experience with night shift preference
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong analytical skills for complex problem-solving
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA/CCNP certification preferred