Job Description
Join our innovative remote team as a Weekend Technical Support Specialist! We provide all necessary equipment including laptop, headset, and software to ensure your success from home. Enjoy a flexible weekend schedule while delivering exceptional technical support to clients across the Boston metro area. This role is perfect for tech-savvy professionals seeking work-life balance without compromising on career growth.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system configurations
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with Tier 2 engineers for complex issue escalation
- Train clients on new software implementations and best practices
- Monitor system alerts and perform proactive maintenance checks
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Excellent communication skills with ability to explain technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving abilities and customer-centric mindset
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) with flexible daytime/evening shifts
- High-speed home internet access (reimbursement provided)