Job Description
Join NexGen Solutions Inc. as a Remote IT Support Specialist and transform how businesses operate with cutting-edge technology solutions. We're seeking a tech-savvy professional to deliver exceptional remote support while enjoying the flexibility of fully remote work with weekly paychecks. As a key member of our dynamic team, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Our culture prioritizes innovation, work-life balance, and career growth opportunities. If you're passionate about solving technical challenges and want to make an immediate impact, apply today to join our mission of empowering businesses through technology.
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network infrastructure
- Monitor and maintain cybersecurity systems including firewalls, VPNs, and endpoint protection
- Document IT processes, create knowledge base articles, and conduct system audits
- Collaborate with cross-functional teams to deploy cloud solutions (AWS/Azure)
- Manage user accounts, permissions, and access control systems
- Implement disaster recovery plans and business continuity protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong knowledge of cloud platforms (AWS/Azure/GCP) fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Ability to work independently with minimal supervision and manage multiple priorities