Job Description
Join TechFlow Solutions' award-winning remote team as an IT Support Specialist! Enjoy the freedom of 100% remote work with weekly direct deposits and all equipment provided – including a premium laptop, dual monitors, and noise-canceling headset. We're seeking tech-savvy professionals in Kansas City to deliver exceptional digital experiences while growing with a company that prioritizes work-life balance and cutting-edge technology.
Your Impact:
- Resolve complex technical issues for enterprise clients
- Optimize cloud infrastructure and security protocols
- Mentor junior team members through collaborative projects
- Drive innovation in our remote-first tech ecosystem
Responsibilities
- Provide Tier 2-3 technical support for cloud-based systems and SaaS applications
- Implement and maintain cybersecurity measures including VPN and MFA
- Document troubleshooting procedures in our knowledge base
- Collaborate with DevOps teams on infrastructure improvements
- Train users on new software deployments and digital tools
- Monitor system performance using advanced monitoring platforms
Qualifications
- 3+ years in enterprise IT support or cloud administration
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Active Directory, and Azure services
- Strong analytical skills with complex problem-solving abilities
- Exceptional written and verbal communication skills
- Experience with Jira, ServiceNow, or similar ticketing systems