Job Description
Join TechFlow Solutions, a leading remote-first tech company, as an IT Support Specialist. Enjoy 100% work-from-home flexibility with weekly pay and comprehensive benefits. We're seeking a dedicated professional to deliver exceptional technical support to clients across Texas while advancing your career in a dynamic environment. No office commutes – ever!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install/configure cloud applications and virtual desktop infrastructure
- Document troubleshooting steps and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Maintain compliance with data security protocols and best practices
Qualifications
- 3+ years of remote IT support or help desk experience
- CompTIA A+ or Network+ certification required
- Expertise in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for VPN, VoIP, and SaaS applications
- Excellent written/verbal communication abilities
- Proven ability to work independently with minimal supervision