Job Description
Launch your career with Baltimore's leading tech startup! We're seeking motivated individuals with no prior experience to join our remote customer support team. Enjoy flexible hours, comprehensive training, and the opportunity to grow within a dynamic company culture. Perfect for recent graduates or career changers looking to break into tech.
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using our knowledge base and ticketing system
- Document cases accurately in CRM software
- Collaborate with senior team members for complex escalations
- Participate in weekly training sessions and skill-building workshops
- Maintain positive customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Self-motivated with reliable internet connection
- Ability to work independently in a remote setting
- Eagerness to learn new technologies and systems
- Customer-focused mindset and patience