Job Description
Join ConnectCare Solutions as a Remote Night Shift Customer Service Specialist and transform how we deliver exceptional support from the comfort of your home. We're seeking dedicated professionals to handle after-hours customer inquiries with empathy and efficiency. This full-time remote position offers competitive pay, comprehensive benefits, and a career path in a rapidly growing healthcare technology company.
Why Join Us?
- Work remotely with flexible night shift hours (11 PM - 7 AM EST)
- Health, dental, and vision insurance starting day one
- Tuition reimbursement and professional development programs
- 401(k) with 5% company match
- Home office equipment stipend ($1,000)
Responsibilities
- Respond to patient and provider inquiries via phone, email, and chat during night shift hours
- Resolve billing and insurance claim discrepancies with precision
- Document all customer interactions in HIPAA-compliant systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to strict confidentiality and data security protocols
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in healthcare or tech
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced remote environment
- Reliable high-speed internet and dedicated workspace
- Flexibility to work nights, weekends, and holidays as needed