Job Description
Join GlobalConnect Solutions as a Remote Night Shift Customer Specialist and become part of our award-winning support team! We're seeking dedicated professionals to deliver exceptional service during overnight hours while enjoying the flexibility of working from home. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
As a key member of our 24/7 support ecosystem, you'll handle customer inquiries via phone, email, and chat while maintaining industry-leading satisfaction metrics. Our Atlanta-based operations serve Fortune 500 clients, providing you with exposure to diverse industries and cutting-edge technologies. Night shift premium pay, health benefits, and retirement plans start on day one.
Responsibilities
- Resolve customer inquiries and technical issues during overnight shifts (11 PM - 7 AM EST)
- Maintain 95%+ customer satisfaction through empathetic communication and problem resolution
- Document interactions in CRM system with 100% accuracy and timeliness
- Collaborate with global support teams using internal ticketing platforms
- Adhere to strict SLA standards for response and resolution times
- Participate in weekly team training sessions and performance reviews
Qualifications
- Minimum 1 year customer service or technical support experience
- High school diploma or equivalent; college degree preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection and quiet home workspace
- Available to work weekends and holidays as required