Job Description
Join Detroit's premier tech innovator as a Remote Night Shift Customer Specialist! We're seeking dedicated professionals to deliver exceptional support while Detroit sleeps. Enjoy premium compensation, flexible scheduling, and career advancement opportunities. Our 24/7 operations ensure seamless global service, and your night shift contribution directly powers our success.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive health benefits and retirement plans
- Cutting-edge remote work technology
- Clear career path to senior specialist roles
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night hours
- Resolve complex technical issues for enterprise clients
- Document interactions and maintain detailed case records
- Collaborate with global teams using CRM platforms
- Identify and escalate critical issues to escalation teams
- Contribute to continuous improvement of support workflows
- Meet/exceed performance metrics for resolution times and CSAT
Qualifications
- 2+ years in customer service or technical support
- Experience with CRM systems (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently during night hours (8 PM - 6 AM ET)
- High-speed internet connection and quiet workspace
- Flexibility to adjust schedule during peak periods
- Proficient in Microsoft Office Suite
- Previous night shift experience preferred