Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist in Tucson, AZ! We're seeking dedicated professionals to deliver exceptional service while our global clients sleep. Enjoy competitive compensation, flexible scheduling, and the comfort of working from home. This role offers growth opportunities in a fast-paced tech environment with comprehensive training and benefits package.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Resolve customer inquiries, troubleshoot software/hardware issues, and escalate complex cases
- Maintain detailed documentation of support tickets and customer interactions
- Collaborate with global teams using CRM systems and ticketing platforms
- Monitor system health and report potential security threats
- Meet monthly KPIs for response time and resolution rates
- Participate in cross-functional training sessions
Qualifications
- Minimum 2 years in customer support or technical support role
- Experience with remote work and night shift schedules
- Proficiency in ticketing systems (Zendesk, Jira) and CRM platforms
- Strong problem-solving skills with ability to work autonomously
- Excellent written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends
- Basic knowledge of Windows/macOS and networking concepts