Job Description
Join Our Elite Night Team from the Comfort of Your Home in Jacksonville!
Apex Digital Solutions is looking for a highly motivated Remote Night Shift Customer Support Specialist to join our rapidly expanding team. If you are a night owl who enjoys solving complex problems and providing exceptional service to US clients, this is your chance to build a lucrative career without the daily commute.
We provide a competitive hourly wage, comprehensive benefits, and a flexible remote work environment. This position is perfect for Jacksonville residents seeking stability and growth in the tech support sector.
Responsibilities
- Provide high-quality technical support and troubleshooting for US-based customers via chat, email, and phone during night shifts.
- Diagnose and resolve software, hardware, and connectivity issues remotely with minimal supervision.
- Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Collaborate effectively with the day-shift team to ensure seamless issue handover and continuity of service.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Escalate complex technical issues to senior engineers when necessary, ensuring a quick turnaround time.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Must be legally authorized to work in the USA and reside within the Jacksonville, FL area.
- Must be available to work rotating night shifts (e.g., 11:00 PM – 7:00 AM EST).
- Strong written and verbal communication skills with a customer-first mindset.
- Proficiency with remote desktop tools, CRM software, and basic computer troubleshooting.
- Reliable high-speed internet connection and a dedicated, quiet workspace.