Job Description
We are seeking a highly motivated and detail-oriented Remote Night Shift Customer Support Specialist to join our growing team based in New York. If you are a night owl who excels at problem-solving and enjoys working independently from home, we want to hear from you.
At Apex Tech Solutions, we pride ourselves on delivering exceptional service 24/7. As a night shift specialist, you will be the first line of defense for our clients during off-hours, ensuring continuity and satisfaction.
What We Offer:
- Equipment Provided: We cover the cost of high-performance laptops, monitors, and ergonomic peripherals. No upfront costs for you.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Remote Flexibility: Work from the comfort of your home in New York.
- Benefits: Health insurance, paid time off, and career growth opportunities.
Role Overview:
In this role, you will manage incoming support tickets, troubleshoot technical issues, and communicate effectively with clients who may be experiencing downtime. Your ability to remain calm under pressure and provide clear solutions is crucial.
Responsibilities
- Monitor and respond to customer inquiries via email, chat, and phone during assigned night shifts.
- Troubleshoot technical issues and resolve them efficiently to minimize downtime for clients.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure a seamless handover of unresolved cases.
- Maintain a high level of product knowledge and stay updated on new features.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Must reside in New York, NY.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong verbal and written communication skills with the ability to explain complex topics simply.
- Ability to work independently and manage time effectively during night hours.