Job Description
Join our dynamic team as a Remote Night Shift Customer Support Specialist at GlobalTech Solutions. We're seeking dedicated professionals to deliver exceptional service during overnight hours while working from the comfort of your home. This role is perfect for night owls who thrive in quiet environments and excel at solving customer challenges with empathy and precision.
Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive virtual environment. Our Charlotte-based team values work-life balance and offers flexible scheduling options to accommodate your lifestyle.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during overnight shifts (10 PM - 6 AM EST)
- Resolve technical issues, product inquiries, and service disruptions with professionalism
- Document interactions accurately in our CRM system and escalate complex cases appropriately
- Maintain performance metrics including response time, resolution rate, and customer satisfaction
- Collaborate with global support teams to ensure consistent service delivery
- Participate in continuous training to stay updated on product knowledge and support protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively during overnight hours
- Proficiency with CRM software, ticketing systems, and Microsoft Office Suite
- Reliable high-speed internet connection and quiet home office setup
- Strong problem-solving skills and emotional intelligence