Job Description
Urgently Hiring Remote Night Shift Agents in Milwaukee, WI! Join our award-winning team as a 100% remote Customer Support Specialist. Work from home during evening hours while providing exceptional service to clients nationwide. Enjoy competitive pay, comprehensive benefits, and flexible scheduling—all from the comfort of your home office.
Why Join Us?
- 100% remote work environment
- Night shift premium pay ($22-$28/hr)
- Health, dental, and vision insurance
- Paid training and career advancement
- Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer calls during night shift hours
- Resolve billing inquiries, technical issues, and product questions
- Maintain detailed case documentation in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with global support teams during complex escalations
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently during night shift (9 PM - 6 AM)
- Experience with Zendesk or Salesforce preferred