Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist! This full-time role offers the flexibility of working from home while providing exceptional service to our clients in the Baltimore area. You'll be the first point of contact for technical inquiries, troubleshooting issues, and ensuring customer satisfaction during overnight hours. We provide comprehensive training, competitive compensation, and a supportive virtual environment.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health and wellness benefits
- Home office equipment stipend
- Career advancement opportunities
- 24/7 support system
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Troubleshoot technical issues for software and hardware products
- Document customer interactions and maintain accurate case records
- Collaborate with day-shift teams for seamless handover of complex issues
- Meet key performance metrics including response time and resolution rate
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Reliable high-speed internet connection and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules and priorities