Job Description
Join TechFlow Solutions Inc. as a Remote Night Shift Customer Support Specialist and become an integral part of our award-winning client experience team. This full-time remote position offers the flexibility to work from anywhere in the US while supporting our clients during critical overnight hours. You'll resolve technical issues, troubleshoot software platforms, and deliver exceptional service to enterprise clients—all while enjoying competitive compensation and a comprehensive benefits package.
We're seeking tech-savvy individuals who thrive in autonomous environments and possess a passion for problem-solving. Our remote-first culture values work-life balance, offering flexible scheduling and opportunities for career advancement. If you're ready to leverage your technical expertise in a dynamic night shift role, apply today and join our innovative team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Troubleshoot complex software issues and escalate critical problems to senior engineers
- Document all client interactions and resolutions using our CRM system
- Collaborate with global teams to ensure seamless cross-functional support
- Monitor system health and proactively address potential outages
- Maintain detailed knowledge base articles and training materials
- Meet key performance metrics including resolution time and client satisfaction scores
Qualifications
- 3+ years of technical customer support experience in SaaS or enterprise environments
- Proficiency in troubleshooting cloud-based platforms (AWS, Azure, or Google Cloud)
- Strong written and verbal communication skills with ability to explain technical concepts
- Experience with ticketing systems (Zendesk, Jira, or ServiceNow)
- Ability to work independently and prioritize tasks in a remote setting
- CompTIA A+ or equivalent technical certification preferred
- Reliable high-speed internet and dedicated home office space