Job Description
Join Our Elite Remote Team – 100% Work From Home!
Apex Digital Solutions is currently hiring night shift specialists for our Wichita, KS location. We are looking for motivated individuals who want to work from the comfort of their own home while enjoying the benefits of a premium night shift schedule.
In this role, you will act as the first line of defense for our clients, providing top-tier support and ensuring our services run smoothly around the clock. We offer a competitive salary, flexible hours, and the security of a full-time position with no commute required.
Why You Should Apply
- 100% Remote: Work from anywhere in the United States with a stable internet connection.
- Night Shift Perks: Enjoy a quieter work environment and potential for overtime pay.
- Modern Tools: We provide all necessary hardware and software.
Job Summary
We are looking for a detail-oriented Customer Support Specialist to join our growing team. You will be responsible for assisting clients with inquiries, resolving technical issues, and maintaining a high standard of service during our peak off-hours.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve technical issues and troubleshoot product-related problems for clients with patience and professionalism.
- Accurately document all customer interactions and solutions in our CRM database.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and positive attitude even during high-pressure situations.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be able to work the night shift schedule (e.g., 6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.