Job Description
Join our dynamic 24/7 tech support team as a Remote Night Shift IT Support Specialist in Denver! We're seeking a dedicated professional to deliver exceptional technical assistance during overnight hours. This fully remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Colorado. You'll be the backbone of our after-hours operations, ensuring seamless system functionality and user satisfaction for our global client base.
Why NexGen Tech Solutions?
• Industry-leading remote work infrastructure
• Career advancement in cybersecurity and cloud technologies
• Health/dental/vision insurance + 401(k) match
• Monthly tech stipend for home office equipment
• Collaborative culture with monthly virtual team events
Responsibilities
- Provide Tier 2/3 technical support for cloud platforms, SaaS applications, and enterprise systems during overnight shifts (11 PM - 7 AM MST)
- Monitor and resolve system alerts, outages, and security incidents via ticketing systems and remote access tools
- Document troubleshooting procedures and create knowledge base articles for recurring issues
- Collaborate with global teams during critical incident escalations using communication platforms
- Conduct proactive system health checks and maintenance tasks during low-traffic periods
- Maintain strict compliance with SOC 2 and ISO 27001 security protocols
- Train on emerging technologies including AWS/Azure infrastructure and DevOps tools
Qualifications
- 3+ years in IT support with night shift or 24/7 operations experience
- Expertise in Windows Server, Active Directory, and enterprise networking
- CompTIA Security+ or AWS Certified Cloud Practitioner certification required
- Proficiency in remote access tools (TeamViewer, AnyDesk) and ticketing systems (Jira, ServiceNow)
- Strong problem-solving skills with experience in root cause analysis
- Ability to work independently with minimal supervision during overnight hours
- Excellent written communication for technical documentation and incident reporting
- Must be located in Colorado with reliable high-speed internet