Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers the perfect blend of technical challenge and work-life balance with our fully remote night shift schedule. You'll troubleshoot complex IT issues for enterprise clients while enjoying competitive compensation and comprehensive benefits. Ideal for tech professionals seeking career growth without geographical constraints.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via remote channels
- Monitor and resolve network security incidents during night shift hours
- Document all troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with global IT teams using ticketing systems like ServiceNow
- Conduct system maintenance and patch deployments during off-peak hours
- Maintain 99.9% SLA compliance for critical infrastructure support
- Train junior staff on advanced troubleshooting methodologies
Qualifications
- 3+ years in enterprise IT support with night shift experience
- CompTIA Security+ and Network+ certifications required
- Expertise in Windows Server 2019/2022 and Active Directory
- Proficiency with remote monitoring tools (Zabbix, Nagios)
- Strong incident response handling for cybersecurity events
- Ability to work independently with minimal supervision
- Excellent written communication skills for technical documentation
- Experience with cloud platforms (AWS/Azure) preferred