Job Description
Join CyberSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote position offers the flexibility to work from anywhere while supporting our New York-based clients during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Flexible scheduling options
Be part of a forward-thinking cybersecurity firm protecting Fortune 500 clients while advancing your career in tech.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during overnight hours (11 PM - 7 AM ET)
- Monitor and respond to security alerts, network incidents, and service requests
- Collaborate with global teams to resolve complex infrastructure issues
- Document all incidents, resolutions, and standard operating procedures
- Conduct system maintenance and updates during low-traffic periods
- Participate in rotational on-call duties for critical incidents
- Train and mentor junior support staff during shift transitions
Qualifications
- 3+ years of experience in IT support or system administration
- Proven night shift or flexible-hour work history
- Strong knowledge of Windows Server, Linux, and cloud platforms (AWS/Azure)
- Certifications in CompTIA Security+, CISSP, or CCNP preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow) and remote monitoring tools