Job Description
Join our elite remote team as an urgent Night Shift Specialist in Charlotte, NC! We're seeking dedicated professionals to support our 24/7 operations with flexible evening hours. Enjoy the freedom of remote work while making a tangible impact in a dynamic, tech-driven environment. This role offers competitive compensation, comprehensive benefits, and the unique opportunity to thrive outside traditional office hours. Apply today and transform your career with GlobalConnect Solutions!
Responsibilities
- Provide exceptional customer support during night shift hours via phone, email, and chat platforms
- Monitor and resolve technical issues for enterprise clients using remote diagnostic tools
- Collaborate with global teams to ensure seamless service continuity across time zones
- Maintain detailed incident documentation and contribute to process improvement initiatives
- Adhere to security protocols while handling sensitive client data
- Proactively identify system vulnerabilities and escalate critical issues
- Support disaster recovery operations during off-peak hours
Qualifications
- Minimum 2 years in customer service or technical support role
- Proven experience with remote work environments and self-management
- Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and CRM platforms
- Strong troubleshooting skills across Windows/macOS environments
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Availability to work flexible evening hours (10 PM - 6 AM ET)
- CompTIA A+ or similar technical certification preferred