Job Description
Join our innovative team as a Remote Night Shift Support Specialist and enjoy a flexible career with cutting-edge equipment provided! We're seeking dedicated professionals to deliver exceptional client support during overnight hours. At NexGen Solutions, we invest in our people by providing all necessary hardware and software, eliminating your upfront costs. This fully remote role offers competitive compensation, comprehensive benefits, and a supportive culture focused on work-life balance.
Why Work With Us?
- State-of-the-art equipment provided (laptop, headset, peripherals)
- Competitive salary with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Paid training and career development opportunities
- Flexible scheduling with core night shift hours (11 PM - 7 AM PST)
Responsibilities
- Provide 24/7 technical support to clients via phone, chat, and email during night shift hours
- Troubleshoot and resolve hardware/software issues using provided diagnostic toolsDocument all interactions and resolutions in our CRM system
- Collaborate with global support teams to escalate complex issues
- Maintain security protocols for remote access and data handling
- Contribute to knowledge base with troubleshooting documentation
- Monitor system health during overnight hours and report anomalies
Qualifications
- Minimum 2 years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving skills with customer service focus
- Ability to work independently during night shift hours
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Reliable high-speed internet connection
- Experience with ticketing systems (e.g., Zendesk, Jira)