Job Description
Join our innovative team as a Remote Night Shift Support Specialist and become the backbone of our 24/7 operations! This fully remote position offers the flexibility to work from anywhere in Tucson while providing critical technical support during night hours. We're seeking a dedicated professional with a passion for problem-solving and exceptional customer service to ensure our clients receive seamless assistance after business hours.
Why Join Us?
- Competitive salary with performance-based bonuses
- Comprehensive health benefits and retirement plans
- Opportunities for professional development and certifications
- Collaborative remote team culture with regular virtual meetups
Responsibilities
- Provide remote technical support via phone, email, and chat during night shift hours (11 PM - 7 AM MST)
- Troubleshoot and resolve complex IT issues including hardware, software, and network problems
- Document all support interactions using our ticketing system with detailed resolution notes
- Collaborate with global teams to ensure seamless handover of ongoing issues
- Maintain high customer satisfaction scores through empathetic communication
- Monitor system health and proactively address potential vulnerabilities
- Participate in continuous improvement initiatives for support processes
Qualifications
- Minimum 2 years of experience in technical support or IT operations
- Proficiency with Windows/macOS environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions during off-hours
- Experience with ticketing systems (Zendesk, ServiceNow) and remote desktop tools
- CompTIA A+ or equivalent certification preferred