Job Description
Join our dynamic remote team as a Night Shift Support Specialist! We're hiring immediately for motivated professionals in Chicago, IL to provide exceptional customer service during overnight hours. Enjoy the flexibility of remote work with all equipment provided – including laptop, headset, and software. Work from home while supporting our clients' technical needs with minimal commute and maximum impact. Perfect for night owls seeking stable, full-time opportunities with growth potential.
Responsibilities
- Monitor and resolve customer inquiries via phone, email, and chat during night shifts
- Troubleshoot technical issues for software, hardware, and network systems
- Document interactions using CRM systems and maintain detailed case notes
- Collaborate with global teams to escalate complex technical problems
- Adhere to SLAs and maintain high customer satisfaction metrics
- Conduct remote diagnostics and provide step-by-step solutions
- Participate in ongoing training for new products and protocols
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in customer service or technical support role
- Proficiency with Windows/macOS and cloud-based platforms
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours
- Reliable high-speed internet connection at home workspace
- Strong problem-solving and time management abilities
- Experience with ticketing systems (Zendesk/Jira) a plus