Job Description
Join our elite remote team as a Night Shift Tech Support Specialist and transform your career while working from the comfort of your home. We're seeking tech-savvy professionals to resolve complex IT issues for enterprise clients during overnight hours. Enjoy competitive pay, comprehensive benefits, and the freedom of 100% remote work while advancing your career in cybersecurity and cloud technologies.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and cybersecurity systems
- Diagnose and resolve complex network, hardware, and software issues via remote access
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with global teams during critical incident escalations
- Maintain security protocols for remote access and data handling
- Conduct system health checks and preventive maintenance tasks
- Train junior staff on advanced troubleshooting methodologies
Qualifications
- 3+ years in enterprise IT support or cybersecurity operations
- CompTIA Security+ or AWS/Azure certification required
- Expert knowledge of Windows Server, Linux, and cloud platforms
- Experience with SIEM tools (e.g., Splunk, QRadar)
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM CT)
- High-speed internet connection and quiet home office setup