Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance? Apex Digital Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our growing team in Virginia Beach. We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home.
As part of our 24/7 support ecosystem, you will be the first line of defense for our clients, ensuring seamless technical operations during critical off-hours. If you thrive in a quiet, focused environment and enjoy resolving complex IT issues, we want to hear from you.
Responsibilities
- Provide Tier 2 Technical Support: Diagnose and resolve hardware and software issues for remote clients via phone, chat, and email.
- System Monitoring: Monitor system health and performance metrics during the night shift to prevent downtime.
- Documentation: Maintain accurate and up-to-date records of all incidents, resolutions, and customer interactions in the CRM system.
- Remote Troubleshooting: Utilize remote access tools to guide clients through complex technical procedures securely.
- Escalation Management: Identify complex issues that require morning shift intervention and facilitate a smooth handover.
- Process Improvement: Identify recurring technical issues and suggest process improvements to the QA team.
Qualifications
- Experience: Minimum of 2 years of experience in Technical Support, Help Desk, or IT Customer Service.
- Availability: Must be available to work 8-hour night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Skills: Strong knowledge of Windows and Linux operating systems, networking fundamentals, and remote desktop tools.
- Communication: Exceptional written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Self-Motivation: Ability to work independently with minimal supervision in a remote setting.