Job Description
Join TechFlow Solutions as a Remote Night Shift Technical Support Specialist and revolutionize how we deliver cutting-edge IT services from the comfort of your home. We provide all necessary equipment including ergonomic workstation setup, dual monitors, and noise-canceling headphones. This night shift role (11 PM - 7 AM) offers unparalleled flexibility while maintaining our industry-leading support standards. As a key member of our 24/7 operations team, you'll troubleshoot complex issues for enterprise clients across the US. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a rapidly growing tech company.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity and system crashes
- Document all interactions using Zendesk with precise technical details and resolution steps
- Collaborate with Tier 2 engineers using Jira for complex escalations
- Maintain 95%+ customer satisfaction score through proactive communication
- Adhere to SLA requirements with average response time under 90 seconds
- Participate in monthly cross-functional training on emerging technologies
Qualifications
- 3+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, or similar)
- Exceptional problem-solving skills with root cause analysis capabilities
- Strong written and verbal communication skills
- Reliable high-speed internet connection (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- Night shift availability (11 PM - 7 AM EST) with flexibility during peak hours