Job Description
We are currently seeking a highly motivated Remote Night Shift Technical Support Specialist to join our expanding team in the Baltimore area. As a key member of our support division, you will provide critical technical assistance to our clients from the comfort of your home. We are proud to offer a fully remote position with all necessary equipment provided to ensure your success.
Why This Role is Perfect for You:
- Equipment Provided: We cover the cost of your laptop, monitor, headset, and ergonomic accessories.
- Night Shift Advantage: Enjoy a quiet work environment with fewer distractions during your shift hours.
- Flexible Schedule: Stable full-time hours with competitive pay.
Apply today to start your career in technology with a company that values your growth and work-life balance.
Responsibilities
- Monitor and respond to incoming technical support tickets via remote communication tools.
- Diagnose and resolve hardware and software issues for remote clients with precision.
- Perform accurate data entry and verification tasks to maintain database integrity.
- Document all support interactions and solutions in the CRM system.
- Maintain a high level of customer satisfaction and professional demeanor during night hours.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Windows and Mac OS) is essential.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and attention to detail.
- Willingness to commit to a fixed night shift schedule (e.g., 10:00 PM - 6:00 AM).